Privacy Policy
Last updated: 11 July 2026
The Mobile Hub (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use this website or book a repair with us, how we use it, and what rights you have under UK data protection law.
Who we are
The Mobile Hub is the data controller responsible for your personal information.
- Address: 389 Wimborne Rd, Bournemouth BH9 2AQ, United Kingdom
- Phone: +44 7300 015255
If you have any questions about this policy or how we handle your data, please get in touch using the details above.
Information we collect
When you book a repair, use our appointment form, or contact us by phone or email, we may collect your name, phone number, email address, details about your device and the issue you’re experiencing, and your preferred location and appointment time.
When you browse our website, we may also automatically collect your IP address, browser and device information, the pages you visit, and cookie data.
How we use your information
We use your personal information to respond to repair enquiries and bookings, provide quotes, contact you about the progress of your repair, improve our website and services, and meet our legal and accounting obligations. We only send marketing communications to people who have opted in to receive them, and you can unsubscribe at any time.
Our legal basis for processing your data
We process your personal information under one of the following legal bases: to fulfil a contract when you book a repair with us, for our legitimate interest in responding to enquiries and improving our service, with your consent for cookies and marketing, or to meet a legal obligation such as keeping financial records.
Cookies
Our website uses cookies to help it run smoothly and to understand how visitors use the site. This includes essential cookies needed for the website to function, and analytics cookies, such as Google Analytics, that help us see which pages are popular and how visitors find us. You can control or disable cookies through your browser settings, and where required by law, we’ll ask for your consent before non-essential cookies are set.
Sharing your information
We don’t sell your personal information. We may share it with trusted service providers who help us run our business, such as payment processors, appointment booking software, and email or SMS providers. Our website also includes an embedded Google Map to help you find our location, and Google may collect information when you interact with it, in line with Google’s own privacy policy. We only share your information with other parties where required by law.
How long we keep your information
We keep your personal information only for as long as necessary to provide our services and meet our legal obligations. Where we’re required to retain records for tax or accounting purposes, we typically keep this information for up to six years, in line with HMRC guidance.
Your rights
Under UK data protection law, you have the right to access the personal information we hold about you, ask us to correct or delete it, restrict or object to how we use it, request a copy in a portable format, and withdraw your consent at any time where we rely on it. To exercise any of these rights, contact us using the details at the top of this page.
If you’re unhappy with how we’ve handled your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Children’s privacy
Our website and services are intended for adults, and we don’t knowingly collect personal information from children under 16.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page with a revised “last updated” date.